Got a question?

We can probably answer it here. If you need further help, though, please get in touch.

GENERAL ENQUIRIES

DO YOU TAKE RESERVATIONS?

Unfortunately not, Ramen is a fast food waiting time in busy times can be between 10-20 minutes.

CAN WE COME IN JUST FOR DRINKS?

Unfortunately, not. Our premises licence prevents us from serving alcohol without a table meal.

CAN WE HAVE A QUIET TABLE?

We play loud rock music and our venue is small & lively. There really isn’t a particularly quiet table in the restaurant.

FOOD & DRINKS

DO YOU SERVE WHEAT-FREE NOODLES?

‘Ramen’ stands for the noodle served in this type of Japanese soup, and as such it is traditionally a wheat noodle. We cannot currently substitute this, but we can omit the noodles and substitute with more of the vegetable dish ingredients.

ARE YOU ABLE TO CATER TO COELIACS?

To an extent. We have a range of wheat-free dishes on the menu and can substitute the ramen noodles (see above). But we do use soy sauce rather liberally, which contains wheat in small quantities – so the suitable menu options depend on the degree of gluten intolerance. Give us a call, drop us a line or ask our team when you come in. They’ll be able to recommend something suitable.

DO YOU ADD MSG TO ANY OF YOUR FOOD?

No, we absolutely don’t, and none of our ingredients contain it.

DO YOU DO TAKE AWAY?

Yes, we do. Please come in and order in person. Your food will be ready in minimal time.

I HAVE A FOOD INTOLERANCE OR SPECIAL DIETARY REQUIREMENT I CAN’T FIND THE ANSWER TO HERE. WHAT DO I DO?

Give us a call, drop us a line or ask our team when you come in. They’ll almost always be able to recommend something suitable.

I’M A VEGETARIAN/VEGAN. IS THERE SOMETHING ON THE MENU I CAN EAT?

There are a few vegetarian options on the menu, some of which may be adjusted to be suitable for vegans. We’re always working on adjusting and enhancing our menu, so dishes may change over time. Give us a call, drop us a line or ask our team when you come in. They’ll be able to recommend something suitable.

IS YOUR MEAT HALAL?

Yes, our chicken is, when it is not deep-fried.

WHEN ARE LAST ORDERS/WHEN DOES THE KITCHEN CLOSE?

As per the timings on our website – when the doors close, last orders are taken, and the kitchen closes.

WHY CAN’T I GET DELIVERY IN MY AREA?

We partner with Deliveroo, whose delivery algorithm works in mysterious ways that are beyond our comprehension. Do contact them if you feel they should include your postcode – demand will help extend their delivery radiuses!

OTHER QUESTIONS YOU MIGHT HAVE

DO YOU HAVE A BABY CHANGING FACILITY?

Unfortunately, not – our toilets are just too small. Our Kensington restaurant has one in the ajacent Whole Foods food court.

DO YOU HAVE A CLOAKROOM?

We don’t have a dedicated cloakroom, but there are hooks for coats.

DO YOU HAVE HIGH CHAIRS?

Yes all of our restaurants have high chairs with the exception of Peter St, Soho.

DO YOU HAVE WHEELCHAIR ACCESS?

Bond St, Victoria and Old St are all Wheelchair accessible.

HOW DO CREDIT OR DEBIT CARD TIPS GET DISTRIBUTED?

All tips are distributed amongst our waiting, bar and kitchen staff, following any tax related deductions.

IS IT JUST THE STOOL SEATING YOU HAVE? NO NORMAL CHAIRS?

We have regular height chairs in Bond St, Victoria and Kensington.